It’s been 20 years since I started as the General Manager of the Disney Stores North America, based in Glendale, California. I quickly learned how and why Disney is unmatched in customer service and what they call “guest experience”. Walt Disney was the essence of creative genius and Passion Capital at work. I learned Mickey is never wrong, Tigger is never out of energy, and the magic of Disney never grows old. Grateful for my time at Disney.